📺 DIY Installation Video: https://www.youtube.com/watch?v=V27DZ48zg1c

Installation

1. Pictures shown is for illustration purposes only!

2. Do note that installation is not included in the price listed

3. Installation charges based on your window type, from $60 onwards (payable directly to installer)

4. Kindly email our authorised installer with an image of your window at portableac@strategic.com.sg or call Hotline: +65 6291 0800.

5. Do note that HDB/URA regulations do not allow portable aircon exhaust air to be evacuated via corridor facing windows.

6. Do note that this unit should be plugged directly into wall outlet directly and use of extension bar/cord is not recommended.

7. EuropAce portable aircons are designed for residential use only. Any usage in a commercial or industrial application in which the product was not designed for may render your warranty null & void.

8. Extension of exhaust hose beyond factory specified length of 1.5m which result in overheating may render your warranty null & void.

Warranty Terms and Conditions

1. All products are covered with local warranty. Additional charges may be applicable in specific cases.

2. EuropAce retains the right to refuse product exchanges or returns in the event of incorrect model or color ordering. Customers are advised to carefully review their order before finalizing the purchase.

3. Any defects, damages, including cracked screens or physical harm to the device, must be raised within 24 hours of delivery. Substantiating evidence in the form of photographs and videos taken during the unboxing process is mandatory. Failure to provide requisite evidence, may lead to EuropAce reservation of the right to dismiss all requests for product replacements or refunds.

4. Customers are required to retain the product packaging for verification purposes. The warranty will be rendered null and void if the product box or any associated store documents are missing. Please note that this warranty does not cover parts and accessories.

5. The warranty does not extend to complimentary items. 

6. Any damage caused by customer, including but not limited to breakage, dents, burns, watermarks, or rust, will invalidate the warranty.

7. This item is not intended for commercial use. Any such use may affect the warranty coverage.

8. This item is strictly not refundable / exchangeable / returnable for change of mind reason(s) under 15 day guarantee. 

9. If defects or dents are identified, it is to be reported within 24 hours of delivery, accompanied by a video documenting the state of the item upon receipt. Failure to provide sufficient evidence may result in the rejection of any requests for refunds or exchanges of goods

10. For further inquiries or after-sales service, please feel free to initiate a live chat with us.