Shopee Mall Terms of Service

Shopee Mall Terms of Service

 

Welcome to Shopee Mall.  Shopee Mall is an additional service on Shopee where Shopee-registered Buyers will be able to enjoy the rights and privileges described in these Shopee Mall Terms of Services (these “Shopee Mall Terms of Service”) when purchasing Products on Shopee Mall from any of our participating Sellers that have been carefully selected by Shopee (such Sellers, “Mall Sellers”, and such Buyers, “Mall Buyers”). If you are a Mall Buyer, you will be deemed to have consented to the terms and conditions described in these Shopee Mall Terms of Service when you make purchases on Shopee Mall.  Similarly, if you are a Mall Seller, you will be deemed to have consented to the terms and conditions described in these Shopee Mall Terms of Service by your continued participation in Shopee Mall.  These Shopee Mall Terms of Service supplement the Terms of Service and the other Shopee Policies, of which these Shopee Mall Terms of Service forms a part – please read the Terms of Service and the other Shopee Policies available on the Site as they contain important information regarding your rights and obligations.  Any terms that are used in these Shopee Mall Terms of Service that are not defined here will have the meanings given to such terms in the Terms of Service and/or the applicable Shopee Policy.  All terms and conditions described in these Shopee Mall Terms of Service are subject to change at Shopee’s discretion pursuant to the Terms of Service.  

 

1.        Shopee Mall Refunds and Return Policy

 

1.1    Mall Buyer may apply for a refund and/or return of an item purchased on Shopee Mall (a “Mall Item”) by completing the return and refund form available on the Site (the “Return/Refund Form”) and returning the Item to Shopee as described below at any time within fifteen (15) calendar days after the date that Mall Item was first made available for Mall Buyer to take delivery (the “Change of Mind Period”). Usually, that date would be the date Mall Buyer received delivery of the Mall Item;  however, if Mall Buyer did not receive the Mall Item because of Mall Buyer’s absence from the destination address or Mall Buyer’s failure to input the proper destination address, that date would be the date on which delivery attempt was first made.

 

1.2    Please note that Mall Buyer must deliver the Mall Item to a location designated by Shopee within three (3) days after the completion of the Return/Refund Form, either in person, by mail or by courier.  When returning the Mall Item, Mall Buyer must affix or otherwise include the return label provided to Mall Buyer (“Return Slip”).  The Return Slip will either be contained in the Mall Item package delivered to Mall Buyer or otherwise made available by Shopee via the Site, SMS, email or other means.  The Return Slip will also contain the return address to which the Mall Item must be returned.  All Mall Items that are returned must be returned via Singpost PopStation or a courier designated by Shopee by no later than the last day of the Change of Mind Period.  Shopee reserves the right to reject any application where the Return/Refund Form was completed after the Change of Mind Period or the Mall Item was dispatched later than the last day of the Change of Mind Period (even if the Return/Refund Form was timely completed).

 

1.3     The approval of your request for refund and return will be made by Shopee in its sole discretion after reviewing your completed Return/Refund Form and inspecting the condition of the Mall Item that was returned to Shopee.  The Mall Item that was returned to Shopee must be, at a minimum, in the following conditions:    

·            New and sealed condition;

·            Complete, with all items included in the purchase; and

·            With original product packaging and price tags.

 

If any additional conditions apply to a certain Mall Item, Shopee will inform you via the Site, SMS or email.  The conditions for the Mall Items subject to return are referred to as the “Return Conditions”.

 

1.4    In addition, please note that certain types of Mall Items may be excluded from the refunds and return policy described in these Shopee Mall Terms of Service, including:

·            Digital goods, such as mobile top-up cards, audio or video recording or software;

·            Goods that are perishable or may otherwise deteriorate or expire rapidly, such as groceries; and

·            Goods that are not suitable for return due to health protection or hygienic reasons, such as cosmetics, swimwear and underwear.

 

If any Mall Item is excluded from the refunds and return policy described in these Shopee Mall Terms of Service, Shopee will make reasonable efforts to publish that information on our Site or otherwise inform the Mall Buyers; however, please note that our policies may change without notice at any time and certain Mall Items may be subject to exclusion after Mall Buyer has purchased them.  Any Mall Item that is subject to exclusion from the refunds and return policy described in these Shopee Mall Terms of Service is referred to as an “Excluded Item”. 

 

1.5     Shopee reserves the right to (a) add to or otherwise amend the list of Excluded Items and/or the Return Conditions and (b) amend, terminate or suspend the refunds and return policy described in these Shopee Mall Terms of Service (including the length of the Change of Mind Period Period), in each case, at any time in its sole discretion. 

 

1.6      Shopee may reject in its sole discretion any returned Mall Item (and the related request for refund and return) that:

·            is an Excluded Item;

·            does not meet the Return Conditions;

·            the Return/Refund Form relating to such returned Mall Item was completed after the expiration of the Change of Mind Period; or

·            the Mall Item was returned in a manner that does not comply with Section 1.2 above.

 

Please note that Shopee’s determination will be based on the list of terms of conditions in effect at the time of such determination (including the list of Excluded Items, the Return Conditions and the Change of Mind Period), and therefore pursuant to Section 1.5 above, such list of Excluded Items, the Return Conditions and/or the length of Change of Mind Period may be different from those in effect at the time Mall Buyer has completed the Return/Refund Form and/or returned the Mall Item.

 

If Shopee rejects a request for refund and return, Shopee will organize the delivery of such Mall Item to the relevant Mall Buyer’s address to which the Mall Item was originally delivered, and Shopee shall be entitled to compensation from such Mall Buyer for any costs incurred in delivering the Mall Item back to such Mall Buyer.

 

1.7     Shopee reserves the right to terminate a User’s access to Shopee Mall if it suspects any abuse of the refunds and return policy described in these Shopee Mall Terms of Service and, if Shopee deems appropriate, may also impose penalties (including recovery of any fees or charges incurred as a consequence of such abuse).

 

1.8     The refunds and return policy for Mall Items described in these Shopee Mall Terms of Service are in addition to the general refunds and return policy described in the Refunds and Return Policy.  If there is any inconsistency, the refunds and return policy described in these Shopee Mall Terms of Service will prevail in respect of Mall Items.

 

 

2.      Mall Seller Terms and Conditions


2.1    If you are a Mall Seller, you should have received a separate written notification from Shopee informing you of your selection to participate in Shopee Mall.  If you decide not to participate in Shopee Mall at any time, please inform Shopee in writing;  otherwise, you will be deemed to have elected to continue your participation in Shopee Mall and consented to the terms and conditions set out in these Shopee Mall Terms of Service.   

 

2.2    Each Mall Seller warrants that the Mall Item it offers on Shopee Mall and actually delivered to Mall Buyer (a) complies with (i) applicable law and (ii) the specifications listed (and made available to Mall Buyer) on the Site, including any and all product warranties, specifications, drawings, samples, performance criteria and all applicable quality, safety and hygiene requirements, and (b) will be free from defects.  Each Mall Seller understands and agrees that it will be responsible for any non-conformity or defect in, or any public or private recall of, any of the Mall Items, and will hold Shopee harmless from any losses relating to the foregoing.


2.3    If a Mall Seller is found to have offered or sold any Mall Item on Shopee Mall that is restricted under Shopee’s Prohibited and Restricted Items Policy,  Shopee reserves the right to, at its sole discretion, remove the offending Mall Items from Shopee Mall, and execute refunds (and any adjustments) to Mall Buyers who have purchased such Mall Items (even if Mall Buyers did not comply with any of the requirements described in Section 1 above), in which case Mall Seller agrees to reimburse Shopee for all such refunds (including any related costs and charges) and authorizes Shopee to deduct such amounts from any amounts payable to Mall Seller or take such other action as deemed appropriate by Shopee in its discretion.

 

2.4    Shopee’s determination to approve a refund or return of a Mall Item pursuant to Section 1 above is binding on the relevant Mall Seller.  Mall Sellers agree to comply and do all such things as necessary to give effect to a Mall Buyer’s request for a refund or return approved by Shopee.

 

2.5    Shopee will provide Return Slips to Mall Sellers at no additional cost to Mall Sellers, and each Mall Seller will be responsible for providing the relevant Return Slips to Mall Buyers when fulfilling the purchase order made by Mall Buyers on Shopee Mall.  If a Mall Seller has failed to provide the proper Return Slip to a Mall Buyer whose request for refund or return has been approved by Shopee, Shopee reserves the right to elect any method of logistics to facilitate the return of the relevant Mall Items from such Mall Buyer.  Mall Sellers understand and agree that in the case of the foregoing, Shopee has the right to recover from the relevant Mall Seller any costs incurred in returning the Mall Item(s) without a Return Slip, including by deducting such amounts from any amounts payable to such Mall Seller.

 

2.6    For any refund or return request approved by Shopee, Shopee will organize the delivery of the relevant returned Mall Item to the address provided by the relevant Mall Seller to Shopee in writing for the completion of the refund and return process, at no additional cost to such Mall Seller so long as such address is in the country in which the relevant Mall Item was listed for sale on the Site (a “Local Address”).  If Mall Seller fails to provide a Local Address for return of the returned Mall Item or otherwise fails to accept delivery of the returned Mall Item within a reasonable period of time (as determined by Shopee), Shopee reserves the right to dispose of such Mall Item in any manner it sees fit and Mall Seller shall be deemed to have forfeited all rights to such Mall Item.

 

2.7    For any refund or return rejected by Shopee where the relevant Mall Item was received by Shopee, Shopee will organize the delivery of such Mall Item to the relevant Mall Buyer’s address pursuant to Section 1.6 above.    

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